Refund policy

Returns & Exchanges

At Runner Duck Ltd., each piece is thoughtfully sourced—many are one-of-a-kind, vintage, or available only in small quantities. Because of this, we approach returns with care and intention.

General Return Policy

We accept returns of eligible items for store credit within 14 days.

For in-store purchases, the 14-day return window begins on the date of purchase.
For online orders, the 14-day return window begins on the date your order is delivered.

To be eligible for a return, items must be:

Unused and in their original condition
Accompanied by a receipt or proof of purchase
Returned in their original packaging, when applicable

Approved returns will be issued as store credit. Store credit does not expire and may be used toward any future Runner Duck Ltd. purchase.

Final Sale Items

The following items are final sale and are not eligible for return or exchange:

Vintage, antique, and one-of-a-kind pieces
Seasonal and holiday merchandise
Floral arrangements and perishable goods
Discounted, clearance, or sale merchandise

Vintage & Antique Pieces

Vintage and antique pieces carry the character of time. Variations in color, finish, texture, patina, and signs of age or natural wear are to be expected and are part of what makes each piece unique.

These characteristics are not considered defects. We do our best to accurately photograph and describe the condition of each piece so you can shop with confidence.

We encourage you to review photos and descriptions carefully and reach out with any questions before purchasing.

Damaged or Defective Items

We take great care in packing your order. If an item arrives damaged or you believe you have received a defective item, please contact us within 3 days of delivery.

Please include your order number along with photos of the item and its packaging so we can review the issue and assist you.

Returning an Online Order

Customers are responsible for return shipping costs unless an item arrived damaged or defective.

At this time, Runner Duck Ltd. does not provide prepaid return shipping labels. You may return your eligible item using the shipping carrier of your choice.

We strongly recommend using a trackable shipping method and retaining your tracking information until your return has been processed. Runner Duck Ltd. is not responsible for return packages that are lost or damaged in transit.

Once your return is received and inspected, we will issue your store credit for eligible merchandise.