Shipping policy
Processing Time
In-stock orders are typically processed and shipped within 2-5 business days of purchase. Business days do not include weekends or holidays. Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates
A flat shipping rate of $9.99 applies to most orders. Certain oversized, heavy, fragile, or specialty items may require additional shipping charges. Any applicable shipping costs will be displayed at checkout.
Ground Shipping & Delivery Timeframes
Orders are shipped via standard ground shipping. Once your order leaves our shop, please allow approximately 3–7 business days for delivery, depending on your location and the carrier.
Delivery estimates begin once your order has shipped and are not guaranteed. Carrier delays, peak shipping periods, holidays, and other circumstances outside of our control may affect transit times.
Preorders & Backordered Items
Items marked as preorder or backordered will have an estimated shipping timeframe noted on the product page. These dates are estimates provided based on expected inventory arrival and may occasionally change due to supplier, production, freight, or carrier delays.
If your order contains both in-stock and preorder items, your order may be held and shipped together once all items are available unless otherwise noted. If you need an in-stock item sooner, please contact us, and we’ll be happy to discuss available shipping options.
You will receive tracking information as soon as your preorder is ready and has shipped.
Weather & Carrier Delays
Severe weather and other events outside of our control can impact both outgoing shipments and packages already in transit. Snowstorms, hurricanes, extreme temperatures, natural disasters, and other regional weather events may result in temporary carrier delays.
While we will always do our best to get your order on its way promptly, Runner Duck Ltd. cannot guarantee carrier delivery dates or be responsible for delays caused by weather, transportation disruptions, or other circumstances outside of our control.
Fragile Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you.
Order Tracking
Tracking information will be provided via email once your order ships. Please allow up to 24 hours for tracking information to update after your shipping confirmation is sent.
Questions?
If you have any questions about your order or shipment, please reach out to us at info@runnerduckltd.com. We’re always happy to help.